TOTESOM PRIVACY POLICY
TOTESOM PRIVACY POLICY
Effective Date:
March 22, 2025
1. Introduction
At Totesom, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy outlines how we collect, use, store, and disclose your information when you use our services or interact with our website.
By using our services, booking a session, or contacting us, you consent to the terms of this Privacy Policy.
2. Information We Collect
We collect the following types of personal information:
Contact Information: Name, email address, phone numberBooking Details: Session type, date/time, payment statusAudition Materials: Scripts, scenes, or self-tape content submitted for reviewCommunication History: Emails, SMS, and form submissionsPayment Data: We use third-party processors (e.g., Stripe) and do not store your full credit card information
3. How We Use Your Information
We use your information to:
Schedule and manage your booked sessionsSend confirmations, reminders, and follow-ups via email and/or SMSProvide coaching or reader services tailored to your needsRespond to inquiries or support requestsImprove our services and customer experienceSend occasional service announcements or promotional messages (you can opt out anytime)
4. Consent for Communication
By providing your contact information and booking a session, you consent to receive communications from us related to your services, including appointment reminders, follow-up emails, and limited promotional updates.
You may opt out of marketing emails by clicking “unsubscribe,” or stop SMS communication by replying “STOP.”
5. Sharing Your Information
We do
not sell, rent, or trade
your personal information to third parties.
We may share your information with trusted third-party service providers (such as payment processors or video conferencing platforms)
only as necessary
to provide our services. All third-party providers are expected to comply with applicable privacy regulations.
We may also disclose your information if required to do so by law or if necessary to protect our legal rights.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is 100% secure. By using our services, you acknowledge the inherent risk in transmitting data online.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described above, or as required by law. You may request the deletion of your information at any time (subject to legal obligations).
8. Access and Correction
You have the right to request access to your personal information and to correct any inaccuracies. To make a request, please contact us at [Your Email].
9. International Users
Our services are based in Toronto, Ontario, Canada, and governed by Canadian privacy laws. If you are accessing our services from outside Canada, you do so at your own risk and are responsible for compliance with local laws.
10. Updates to This Policy
We may update this Privacy Policy periodically. When changes are made, the “Effective Date” at the top of this page will be updated. We encourage you to review this policy regularly.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Email:
Location:
Toronto, Ontario, Canada
By using our services, you agree to the terms of this Privacy Policy.
